Shipping policy

Shipping Policy

We currently ship orders to customers in the United States.

Processing time

Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during holidays, promotions, or periods of high order volume.

Estimated delivery time

Standard delivery usually takes 5 to 8 business days after the order has been processed. Delivery times are estimates and may vary because of carrier delays, weather, customs checks, or address issues.

Shipping cost

Shipping rates are shown at checkout before you complete your order. The available rate can vary by product, address, and current fulfillment settings.

Order tracking

When tracking is available, we will send tracking information to the email address or phone number provided at checkout.

Address accuracy

Please make sure your shipping address and phone number are correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or delayed packages

If your package appears delayed or missing, please contact us at pawjoygo@gmail.com with your order number. We will help check the shipment status with the carrier or fulfillment partner.

Contact

For shipping questions, contact us at pawjoygo@gmail.com.